Need something updated on your website? Whether it’s a quick text change, swapping out an image, or updating a team member bio—we make it easy to submit content updates.

 

Here’s how to get started:

Option 1: Submit a Ticket

The fastest and most reliable way to request an update is to submit a ticket:

  1. Head to the Knowledge Base

  2. Click on Submit a Ticket

  3. Include the following details (if possible):

    • The page URL where the update is needed

    • A short description of what needs to be changed

    • Any new text, images, or files needed for the update

 

The more info you provide, the faster we can knock it out!

 

Option 2: Chat With Us in the Portal

If it’s a smaller update or you want to double-check something first, feel free to message us through the client portal chat.

 

We’ll review your request and let you know if we need anything else to move forward.

 

When Will My Update Be Done?

Turnaround time can vary depending on the size of the request and your service package. Most standard content updates are completed within 1–3 business days.

 

If it’s a more complex change or requires design/development work, we’ll let you know and may suggest scoping it as a new task or project.

 

Need Help?

If something doesn’t look right or you run into trouble, we’re here to help.

💬 You can always submit a ticket from the Knowledge Base or chat with us inside the client portal––We may be on another call when you message us, but don’t worry, we’ll be notified and get back to you as soon as we can!