We get a lot of common questions when it comes to hosting and maintaining your site—so here’s a quick overview of how it all works with Tralemix.

What’s Included in My Hosting Plan?

Our hosting plans typically include:

  • Domain Management (if applicable)

  • SSL Certificate Setup for secure browsing (HTTPS)

  • Site Backups (frequency depends on your plan)

  • Plugin & CMS Updates for WordPress or similar platforms

  • Basic Security Monitoring

  • Support Access through the client portal

 

If you’re on a custom or premium plan, you may have additional features.

 

Where Is My Website Hosted?

Depending on your setup, your website may be hosted on platforms such as:

  • Hostinger

  • Webflow

  • Wix

  • WordPress with a managed host

 

Your exact host will be noted in your onboarding or project summary documents. If you’re unsure, just ask—we’ll confirm it for you.

 

Can I Access the Hosting Account Directly?

Most of the time, Tralemix manages the hosting environment to ensure proper configuration, security, and performance.

 

If you need access or want to transfer ownership, let us know—this can be arranged depending on your agreement.

 

How Often Are Backups Taken?

Backup frequency depends on your plan. Most include:

  • Weekly backups for standard sites

  • Daily backups for premium or high-traffic sites

 

We can restore a version of your site if something breaks—just reach out.

Can I Move My Site Later?

Yes! If you ever want to transfer hosting, we’ll work with you to export your site and hand off any relevant files and documentation. A transfer fee may apply based on the complexity of your site.

 

Need Help?

If something doesn’t look right or you run into trouble, we’re here to help.

💬 You can always submit a ticket from the Knowledge Base or chat with us inside the client portal––We may be on another call when you message us, but don’t worry, we’ll be notified and get back to you as soon as we can!